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Frequently Asked Questions about Heifer Marketplace

Are Heifer Marketplace products fair trade?

We work hard to ethically source all of the products available in the Heifer Marketplace. Several products are Fair Trade certified, and some products are actually sourced from Heifer project areas. Visit the Heifer Marketplace to see all the products we offer from around the world. You can view the details of each product to identify which products are Fair Trade certified.

What's Heifer Marketplace's return policy?

Heifer International will exchange, or offer for a refund for, damaged, incorrect, or unusable merchandise within 30 days of purchase. However, shipping charges are not refundable.

What Shipping Options are offered when I purchase merchandise online from the Heifer Marketplace?

Heifer offers regular ground shipping. Orders are fulfilled from the warehouse within two business days and then shipped via UPS Ground. Allow 5-10 business days for all deliveries.

What is the shipping time when I purchase merchandise online from the Heifer Marketplace?

Orders are fulfilled from the warehouse within two business days and then shipped via UPS Ground. Allow 5-10 business days for all deliveries. 

Is my Heifer Marketplace purchase tax deductible?

No. Purchases through the Heifer Marketplace go to further Heifer's mission, but because you are buying a concrete product, United States tax law does not allow you to count your purchase as a deductible contribution. To make a tax-deductible donation to Heifer, please give to the Gift Catalog.

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If you have received a gift catalog in the mail please enter the highlighted code that begins with a "D" or a "P" in the source code box below. If you have not received a Heifer Gift Catalog please leave the source code blank.

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Step 2 of 3 Step 2 of 3 Step 2 of 4
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Billing Information
Enter your company name to see if your employer will match your gift.

If you have received a gift catalog in the mail please enter the highlighted code that begins with a "D" or a "P" in the source code box below. If you have not received a Heifer Gift Catalog please leave the source code blank.

Billing Address
Shipping Information

If you have received a gift catalog in the mail please enter the highlighted code that begins with a "D" or a "P" in the source code box below. If you have not received a Heifer Gift Catalog please leave the source code blank.

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