About Heifer Marketplace

Find answers to frequently asked questions about Heifer Marketplace

Are Heifer Marketplace products fair trade?

We ethically source all products available in the Heifer Marketplace. Several products are Fair Trade certified, and some products are sourced from Heifer project areas. Visit the Heifer Marketplace to see the products we offer from around the world. You can view the details of each product to identify which products are Fair Trade certified.

What's Heifer Marketplace's return policy?

Heifer International will exchange, or offer for a refund for, damaged, incorrect, or unusable merchandise within 30 days of purchase. However, shipping charges are not refundable.

What shipping options are offered when I purchase merchandise online from the Heifer Marketplace?

Heifer offers free standard shipping in the United States. To expedite an order, choose from two-day or overnight shipping at checkout for an additional cost. Orders are fulfilled from the warehouse within two business days. Allow 5-10 business days for all deliveries.

What is the shipping time when I purchase merchandise online from the Heifer Marketplace?

Orders are fulfilled from the warehouse within two business days, and then mailed with standard shipping. Allow 5-10 business days for all deliveries.

Is my Heifer Marketplace purchase tax-deductible?

No. Purchases through the Heifer Marketplace go to further Heifer's mission, but because you are buying a concrete product, United States tax law does not allow you to count your purchase as a deductible contribution. To make a tax-deductible donation to Heifer, please give to the Gift Catalog.