Frequently Asked Questions about Online Donations

Can I find out where the animal I purchased went?

Sorry, no. While many people want to know where their gift animals were sent, the tracking of individual animals for donors requires more staff and increased operating expenses. In order to keep operating expenses low while we help the greatest number of needy people and respect the dignity of our project participants, records on each donor's specific animal and to which family it was given remain confidential.

However, you can learn about the transformation taking place across the globe with your donation.

Does the Heifer Catalog use "cookies"?

Yes. The Heifer Catalog uses only "order cookies", a piece of text that is downloaded and stored on your computer solely for the purpose of displaying your gift items throughout the order process. Similar to a shopping cart on other sites, order cookies are used to track items you choose during the ordering process. The cookies also serve to streamline the purchase process.

No personal identifying information is captured in the order cookies. Allowing the Heifer Catalog to create a "cookie" does not give Heifer access to the rest of your computer, and only Heifer can read the "cookies" created within the Heifer Catalog and site.

You can modify your browser settings to accept or reject cookies. Consult your browser's Help menu for directions.

I've ordered an animal, but keep getting a pop-up window that says "Your shopping cart is empty." What's happening?

If you select an animal to order and encounter a pop-up screen with a message asking you to "enable cookies," and/or a message that "your shopping cart is empty," cookies may not be enabled in your browser.

You can modify your browser settings to accept or reject cookies. Consult your browser's Help menu for directions. You may need to go back to the catalog homepage to begin your order again after you have done so.

Can I order a hard copy of your Gift Catalog?

Yes. If you're in the United States or Canada, and would like to receive free copies of our Gift Catalog, please call 855 9HUNGER (855 948-6437). There is also our Catalog Order Form available for download in PDF format.

Are Heifer gifts tax deductible?

Yes, contributions to Heifer International are tax deductible donations for U.S. citizens. Heifer International is exempt from federal income taxes under Section 501(c)(3) of the Internal Revenue Code.

What's included in the price I pay to order a gift animal through Heifer?

The prices listed for Heifer animals include the cost of purchasing and transporting quality animals and the training and support services Heifer provides project partners.

What do you mean by "share an animal" or "donate shares of an animal"?

We have different accounts for every type of Heifer International animal. You can make a full donation towards any animal ($150 for a llama, for instance, or $120 for a goat) or you can make a partial donation or "share" towards any animal ($20 for a share of a llama, $10 for a share of a goat, and so on).

Can I have a picture of the particular animal I'm purchasing as a gift?

Sorry, no. We understand your desire to find out more about your specific donation, but because of resource limitations, we are simply unable to keep photographic records on each donor's animal and of the specific family or field program to which it was given.

In order to be good stewards of our donors' gifts, and to be able to assist a greater number of project partners, Heifer has opted not to spend your valuable contributions on additional staff for tracking individual animals for the purpose of reporting back to donors.

Can I have a picture of the family that receives my gift?

Sorry, no. We understand your desire to find out more about your specific donation, but because of resource limitations, we are simply unable to keep photographic records on each donor's animal and of the specific family or field program to which it was given.

In order to be good stewards of our donors' gifts, and to be able to assist a greater number of project partners, Heifer has opted not to spend your valuable contributions on additional staff for tracking individual animals for the purpose of reporting back to donors.

Will I have an opportunity to communicate with the family that benefit from my gift? Can I send a letter or care package?

Sorry, no. Our work in our field programs is done in partnership with groups of farm families. They, in turn, elect leadership councils who work with our field staff in deciding how the assistance their program receives is distributed equitably among all the families in the group. In this respect, we are not able to facilitate aid to or communications with particular individuals or families within our programs.

Is there a form I can use to order items from your catalog?

Yes. There is a Catalog Order Form available for download in PDF format. You can print it off, fill it out and mail it along with your donation to Heifer International, P.O. Box 6021, Albert Lea, MN 56007-6621.