Frequently Asked Questions about Heifer Website

Are Shop @ Heifer products fair trade?

We work hard to ethically source all of the products available in Shop@Heifer. Our Heifer Hope Blend Coffee is Fair Trade certified and our apparel is sourced from members of the Fair Labor Association.

Visit Shop@Heifer to see all the products we offer from around the world. 

What's Shop@Heifer's return policy?

Heifer International will exchange, or offer for a refund for, damaged, incorrect, or unusable merchandise within 30 days of purchase. However, shipping charges are not refundable.

What Shipping Options are offered when I purchase merchandise online from Shop@Heifer?

Heifer offers regular ground shipping. Orders are fulfilled from the warehouse within two business days and then shipped via UPS Ground. Allow 5-10 business days for all deliveries.

What is the shipping time when I purchase merchandise online from Shop@Heifer?

Orders are fulfilled from the warehouse within two business days and then shipped via UPS Ground. Allow 5-10 business days for all deliveries. 

Is my Shop@Heifer purchase tax deductible?

No. Purchases through Shop@Heifer go to further Heifer's mission, but because you are buying a concrete product, United States tax law does not allow you to count your purchase as a deductible contribution. To make a tax-deductible donation to Heifer, please give to the Gift Catalog.